Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal information: name, email, phone number, date of birth
• Account credentials: username, password (encrypted)
• Booking details: trek selections, dates, payment information
• Communication data: messages, reviews, feedback
• Usage data: browsing history, search queries, preferences

2. How We Use Your Information

We use the collected information for:

• Processing bookings and payments
• Sending booking confirmations and updates
• Providing customer support
• Personalizing your experience and recommendations
• Sending promotional emails (with your consent)
• Improving our platform and services
• Preventing fraud and ensuring security

3. Information Sharing

We share your information only in these circumstances:

• With Trek Operators: Your name, contact details, and booking information are shared with operators to facilitate your trek
• With Payment Processors: Secure payment information is shared with authorized payment gateways
• With Service Providers: Third-party services that help us operate (analytics, email services, etc.)
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve user experience
• Deliver personalized content

You can control cookies through your browser settings, but disabling them may affect your experience on gokredo.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data
• Lodge a complaint with regulatory authorities

To exercise these rights, contact us at privacy@gokredo.com

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After account deletion, some information may be retained in backup systems for a limited period.

8. Children's Privacy

gokredo is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or prominent notice on our platform. Continued use after changes constitutes acceptance.